Returns and Refund Policy

Eleroi Refund & Return Policy

At Eleroi, we’re committed to providing tools that help you work smarter, faster, and with less frustration. Our products are built to replace hassle with performance, and we stand behind them fully. That’s why we recommend using your purchase for at least 14 days to experience its full potential before deciding on a return.

If you're still not satisfied after 14 days and you’re within our 60-day money-back guarantee period, we’ll be happy to help. Just reach out to us at info@eleroi.com.

Order Cancellation Policy

If you need to cancel or make changes to your order, please contact us within 24 hours of placing it. Once your order enters the processing phase, we may not be able to cancel or modify it.

If your cancellation request is made within 24 hours, your refund will be processed within 7 business days.

60-Day Money-Back Guarantee

We’re confident in the quality and effectiveness of our products — but if it’s not the right fit, we understand. You’re eligible for a full refund after 14 days of use and within 60 days of receiving your order.

Please note:

  • Shipping fees (if applicable) are non-refundable
  • Products must be returned in good condition

To initiate a return, simply email us at info@eleroi.com or use the Contact Us form on our website. To speed up the process, please include:

  • Your Order Number
  • Or the Name and Email Address used at checkout

Damaged Items

We carefully package all orders, but if your item arrives physically damaged or defective, please contact us within 72 hours of delivery.

To report a damaged product:

  • Email info@eleroi.com
  • Include a clear photo of the damage

We'll determine if you're eligible for a free replacement. Please note:

  • Packaging damage alone (e.g., dented box) is not considered product damage
  • We do not refund or replace items damaged by wear, misuse, or normal use

Shipping and Delivery

We do our best to ship quickly, but shipping delays beyond our control (couriers, customs, weather, etc.) can happen. If your order is delayed or marked delivered but not received, we recommend contacting the shipping carrier directly.

Eleroi is not responsible for lost, stolen, or delayed packages once they leave our facility.

Incorrect Shipping Address

Please double-check your shipping address at checkout!
If you entered the wrong address and do not notify us within 24 hours, we cannot guarantee a resend or refund.

Policy Updates

We reserve the right to update this Refund & Return Policy at any time. By purchasing and continuing to use Eleroi products, you agree to the terms outlined in the most recent version of this policy.

For any questions or support, email us at info@eleroi.com — we’re here to help.